AFRIHOST FIBRE CANCELATION

FIBRE CANCELATION - Called in to cancel my fibre subscription 25 June 2025 as financially I couldn't afford it anymore. Reply from Afrihost agent assisting with the call, I cannot downgrade, The call assistant/agent guided me than through the process how to cancel my subscription. Yesterday the 2nd September 2025 I was billed again for a service I cancelled and cannot afford anymore. Made inquiry via WhatsApp and request that the call to cancel I made must be traced and listened to. Recevied a call back to be informed I will not be refunded and I will be billed the coming moth again, same caller offered me to be called by a senior person which I agreed to and is still waiting on the call? My point is I never requested for anything free I paid what I used now I must be billed for Afrihost and my new service provider, NO BIG NO - A***1