Afrihost Fibre Bad Service Complaint

Email to Director and CEO Mr Gian Visser, It`s sad to say that Afrihost Fibre is the worst fiber company in South Africa. On one day, I called 8 times to try to talk to a fibre manager, no success, no success for one of them to call me back, with my slow speed of fibre that I and other clients experience in the area. I am utterly disappointed to hear that a client is not allowed to talk to Afrihost managers regarding bad services. I tried to explain my situation to a fiber technician, but the phone line is so bad that you can only hear bits and pieces. After calling for help a few times, I found out that the Managers and Technicians work remotely, so it makes sense why there is no service. Myself as an accountant and business analyst, I almost always find that customers are the most important aspect of a growing business, but as soon as the business reaches success, customers only become a nuisance. Clearly if you go to Hello Peter and read all the upset comments of clients who built the empire of Afrihost Fibre, sad to say that Afrihost clients do not have any value to them. It is very sad that, as companies grow and reach success, they neglect the service to the clients that actually formed the foundation of the business. Without clients, you will not have a business. The same strategy you used to gain all your clients, can also be your downfall, as most clients have already turned to social platforms and Hello Peter to highlight the bad service that they receive from Afrihost. But of course it's not the manager or CEO's fault if the companies go down the drain, it's Covid 19, the economic crisis and government. Managers who are supposed to run the technical departments sit at home and receive big salaries at the end of the month, but unfortunately the technical / client service teams are non-existent and cannot assist. Funny how, when it comes to retrenchments, it is always the ground staff that need to bite the bullet and not the managers. The good news are, that Afrihost does monthly contracts, therefore we can cancel and go to any other service providers that do not affiliate with Afrihost. Up until this moment I have not been contacted by any one of the managers, but don't worry - they need to spend time at home.