Afrihost-fibre

I made a purchase on behalf of my mother for wifi and from the begining its been a dead flower.. i regsister the address under street after payment was made on 19th march 1hour later installer called me to arrange installtion she confirmed the adress and i said no we not based there,she then said she will send all paper back for company as she cannot make changes.The monday was 22nd March. I communicated to the afrihost via whatsap and was told a new order bad to be placed and will take 5 working days .Up until today i am still waiting on a call from installer im tired of going back and forth on there whatsap group and having there agents call only to put me on a 15 mintues hold to come back and tell me same thing i already know i was given a order number from new order and was told today it will take another 48 to 72hours .I want to arrange installtion for my fibre that is it ...and its so difficult with this company .even speaking to a manager is difficult all agents think they managers and told me the same thing whole day..im not happy with service