Afrihost fiber order and installation issue

CAN SOMEONE AT AFRIHOST REACH OUT TO ME!

I work from home and currently am losing money due to no fiber internet.

I placed my fiber order for a cottage at an address of which i did not know if there was a line to the main house on the property or not. one week goes by and no follow up from you guys. i call in, ask for a follow up and im told that the application was automatically overridden from new line to change of ownership. so i change it back to new line/additional line and provide proof of address. i was told that the issue has been escalated to the service manager on openserve's side. i call back on friday and then i am told theres still no update and i must call openserve with my order number. i then get reprimanded by openserve as to why i am contacting them when i should be talking to afrihost. i go back to afrihost and they say we shall escalate it again. its already been over 1 week and Afrihosts solution is to WAIT. i call back next week and the solution over and over again is to WAIT for the service manager to split the address on openserve's side. i call back afrihost today (08/05) and speak to someone in fiber support who sounded so disinterested in my issue at hand. he basically said that i still have to wait until that service manager does his job. when i expressed my frustration he brushed it off completely. when i asked him if he could send out an lte modem with a sim until the fiber issue is sorted out, he told me i can sign up for it myself and pay that until the fiber is sorted or i can cancel my fiber order completely and go for LTE. that was his solution.

this is unbelievable. for an ISP who prides themself as no.1 ISP for service, this is horrible service. i used to always use you guys and now it is terrible.

Please contact me.