Afrihost: Fallen from grace

I've been with Afrihost for about 6 years. What started off as a small company that was all about customer centricity has turned into a corporate cash ***, with plenty of processes in place that are not centered around the customer.

Afrihost WAS THE BEST, but sadly no longer.

I had no internet over 2 months totaling about 6 weeks. I made multiple calls, received multiple promises, and even escalated a few times with no feedback in return. There is no continuity in handling a problem end to end. Each time you speak to a consultant you go through the same series of questions, are your router lights on, please switch your router on and off etc.

Afrihost has a great online self service platform that works. But once you have the slightest of problems, good luck to getting it resolved. Bjorn has made his money, this is now a typical corporate company!