Afrihost fails their fibre customers

Normally, Afrihost is accessible and quick to support. However, I am not satisfied that they take customers seriously. I've paid for a service I can't enjoy and they have been radio silent after my numerous attempts to get support. This has had impacts on my work and income as a result. They don't act with any urgency or prioritise customers who have no internet. It's disappointing because I had previous thought highly of them. Fibre is just not working for me but the lack of communication and urgency at Afrihost drove me to share this here. I think it is reasonable to complain to this extent after a long month of no progress.

I want to cancel the service as I have no internet since 2 August 2021. I've contacted your Whatsapp line to complain several times with no resolution or follow up contact. I asked for a manager to call back and nothing happened. I have lost productivity as I work from home using this internet service.

I need a refund for August and a refund for the amounts taken out of my account today as there is still no progress with Afrihost.

I will follow this request with legal action as advised by my legal advisor.

Regards, Faith SR*** (fault reference) A***0 (Account number)