Afrihost Failed Service Delivery and Customer Service

Dear Afrihost, At Afrihost has failed to deliver a consistent service to our house since the 16th of December 2019. We have been in constant communication with them trying to understand what the problem is, with no success. The only feedback they have been able to provide are multiple fault references and multiple escalations and promises of technicians that show up. So since they have been unable to deliver on their side of the contract we decide to cancel of contract and cover December as our last month even though they failed to provide a consistent service in December but no they refuse.

Since we cancelled on the 21st after 6 days of an intermittent connection, they want to charge us for the FULL month of January 2020 since their billing cycle starts on the 20th. Can someone at Afrihost please explain this to me, you have failed miserably at:  your customer service  providing a resolution  meeting your side of our contract which is an undisturbed 20MB up/download connection but for some reason you still want me to pay you for your non-service. I must say I am confused to say the least. And even now no one seems to know what the issue is or have a clue what is being done to resolve it, but you expect payment for all of this nothing you are doing. Please help me understand what my money is expected to be paying for.

Kind regards, Rose Kgokong