Afrihost Failed Customer Service

This is regarding Afrihost and their poor service. Around mid November I contacted afrihost to find out about my fibre package and pricing as I saw the MWEB special for 2 free months when you sign up plus they were offering a 100 mbps line for R40 more than Afrihost charges for a 30 mbps line. I told Afrihost that I wanted to cancel and what allwas involved with cancellation. I was told the cancellation fee would be R1000 fine, went away and thought about it then got back in touch with Afrihost via their WhatsApp chat support. I then asked the agent what my bill would be all in all if I wanted to leave Afrihost, they told me just what I used for the month, i then specifically asked about the cancellation fee as I had the fibre for less than 6 months, the agent then told me in black and white that, I would not have to pay cancellation fees as I was a valued Afrihost member for years and that the cancellation fee only app**** to new members less than 6 months. I made sure to confirm multiple times with the agent are they 100% certain i would not pay the cancellation fee and the agent reassured me multiple times. I then got a bill of what do you know it R1000 for fibre cancellation. I have emailed and asked to speak to supervisors and they all told me yes they will check the records as it was a misunderstanding but what do you know they still haven't gotten back to me, I contacted them multiple times since 2nd of December and yet all they say is they cant view chat transcripts i need to email, ive emailed multiple email addresses i was given but...no response. Afrihost is a joke and more expensive than other providers, dont do it as they're quick to take ur money yet cant even resolve a simple dispute, now im gonna be charged next week and probably still wont have received a response. [#YDN-***0]: Escalated Chat