Afrihost failed.

Hello. I'm very disappointed with the service. MY contract started in march. March until may was wonderful good **** internet. In June my internet was cut off . The network saying that my router was not registered on the system. Failure to register the call Center and I worked together to reset. With no luck 2 weeks later I was asked to send in the router for analysis.. at no cost but I was debited the total price of the router before is was returned cost was for delivery...in advance??? but the old one was sent back reported no technical issues... Until today 15 July. I still have not been offered a technician to investigate what is the reason for no connection . But I am debited as normal monthly. I can not express my anger and displeasure because we are a working household we don't have the time nor the effort to follow up on this situation. And if we don't it seems the company couldn't careless. This company has failed to meet the needs of a paying customer. They have failed to respond with reasonable solutions. They have failed to follow up on numerous calls. I am disappointed as a referred client. I will not be referring this brand of fibre. I was better off on rain then this brand of fibre.