MM
Magriet M
1 reviews | Active since Sept 2013
09 Oct 2015, 08:25
Afrihost fail to fix my adsl
My adsl line went down on the 17 th of August 2015. I called Afrihost and reported the fault immediately. They said it would be fixed within 24 hours. Today is the 9th of October 2015. Despite daily calls, tweets and empty promises, my line is still down. I've lost business because my internet is down and missed deadlines. Yet I am still being charged for services that I am NOT getting. <br> <br> I moved to Afrihost AND recommended to my friends because of its so called great service. I'm very disappointed, Afrihost!<br> <br> Please contact me via EMAIL ONLY!
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Afrihost.com's replyOfficial
12 Oct 2015, 10:49Hello mtbgr13tj13,
Sincerely sorry about the delays here.
Our team has consistently escalated the fault with Telkom and have it marked as urgent. The feedback from Telkom is that there's an area issue affecting multiple clients. From the notes on the fault - cable jointing needed to be done on the physical copper which can take some time.
We'll continue to work with Telkom to have the fault resolved as quickly as possible.
Regards
The Afrihost team
Sincerely sorry about the delays here.
Our team has consistently escalated the fault with Telkom and have it marked as urgent. The feedback from Telkom is that there's an area issue affecting multiple clients. From the notes on the fault - cable jointing needed to be done on the physical copper which can take some time.
We'll continue to work with Telkom to have the fault resolved as quickly as possible.
Regards
The Afrihost team
Afrihost.com's reply12 Oct 2015, 10:49
Official
Hello mtbgr13tj13,
Sincerely sorry about the delays here.
Our team has consistently escalated the fault with Telkom and have it marked as urgent. The feedback from Telkom is that there's an area issue affecting multiple clients. From the notes on the fault - cable jointing needed to be done on the physical copper which can take some time.
We'll continue to work with Telkom to have the fault resolved as quickly as possible.
Regards
The Afrihost team
Sincerely sorry about the delays here.
Our team has consistently escalated the fault with Telkom and have it marked as urgent. The feedback from Telkom is that there's an area issue affecting multiple clients. From the notes on the fault - cable jointing needed to be done on the physical copper which can take some time.
We'll continue to work with Telkom to have the fault resolved as quickly as possible.
Regards
The Afrihost team