Afrihost – Extremely Disappointed with AirMobile Support

Afrihost – Extremely Disappointed with AirMobile Support

I’ve been a loyal Afrihost customer since 2013, but my recent experience with their AirMobile division has been nothing short of frustrating. I’ve been trying to do a simple eSIM swop to a physical SIM for weeks now due to a broken device — yet the process has become a nightmare.

Despite clearly providing my address in the email (which they claimed was missing), my message was ignored. When I resent the same email, there was no acknowledgment or admission of their oversight. I even agreed to pay the applicable swop fee, but after that — complete silence. No SIM card. No response. No service.

To make matters worse, it now seems they’ve issued a new eSIM instead of the physical SIM I specifically requested — defeating the entire purpose of this long and painful process.

This level of service is unacceptable. Communication is poor, accountability is lacking, and the client support feels non-existent. Sadly, after more than a decade with Afrihost, I’m now seriously considering switching providers.