AFRIHOST: EXCELLENT AT TAKING MONEY, TERRIBLE AT EVERYTHING ELSE

I ordered Afrihost's Wireless LTE Internet about a week ago. My account was debited immediately for the pro rate as well as the new months fee. The router was dispatched via Courier It. Then Afrihost's incompetence took center stage in my life..

Courier It claims they attempted delivery but "no one was home." There was no phone call or courtesy to say they were arriving. When we followed up, they suddenly discovered the address on the package was wrong. The router is now sitting in Durban, literally 10 minutes away, gathering dust while Afrihost does absolutely nothing.

Afrihost's response to all this has been generic copy-paste responses: "We'll look into it and give you feedback." That's it. That's their entire strategy. Yet, no feedback!

✓ My money? Taken. ✓ My service? Non-existent. ✓ Replacement unit? Not dispatched. ✓ Problem solved? Not even attempted. X No money to purchase new LTE subscription

Afrihost has mastered one thing: debiting accounts. Everything after that? They couldn't care less. This is not a Courier IT problem. This is an Afrihost problem. A competent company would have reshipped immediately or arranged collection. Instead, Afrihost is playing hide-and-seek behind support tickets while keeping my money. I have tried to cancel but cannot cancel as the product has not yet been delivered. All part of Afrihosts scheme to take your money. This company will be exposed for ***** in the coming months. Guaranteed! To Afrihost: You have my payment. I have nothing. Fix this now or refund me. Your customers aren't ATMs.

To everyone else: Be warned. Afrihost is happy to take your money, but don't expect them to actually deliver what you paid for. Once they've charged your account, you're on your own.

Still waiting for Afrihost to prove me wrong 5 days later