Afrihost empty promises and unprofessional

To start off, if I could rate this as a zero star I would, because 1 star is still too good!!

We have been a client of Afrihost for a few months now, on the 20th of March 2020 we app**** for an upgrade to their highest package as we started with the lowest package and the data didn't last.

On the 20th of March they assured me that the new package would be effective on the 1st of April 2020, when the 1st of April came the old (lowest) package was loaded and R999 was deducted from my account, we only realized this on 12 April 2020 where we asked them "what is going on?" They forwarded the query to their accounts department that then loaded the difference on my account which only gets you 30GB of data. I was then informed that the account changes would take place on 1 May 2020 and the 220GB would be loaded onto my account, today (01 May 2020) the exact same thing happened and the smallest package was yet again loaded. while speaking to their client services on their Whatsapp line they just disconnected as soon as the questions that I asked became "impossible" for them to answer and all you get is "my apologies for the inconvenience" and there are no answers given and still I have an unresolved issue.