Afrihost / Easypay refund wanted

Afrihost was paid via Easypay on 09May for amount of R420 but the payment couldn't be located. On advise from Richard from Afrihost call centre, I did another payment from A DIFFERENT ACCOUNT FOR R421 on 13 May. One of these amounts were to be refunded. Afrihost send me to Easypay and Easypay send me back to Afrihost. Up until today, I'm waiting on my refund and no feedback is given, I have to chase up in feedback and the only response I get is the manager is gona call me back. I paid a fee of R50 to get an immediate statement showing the money was paid to Easypay. On emails received from Swathi Raj Afrihost, it was confirmed the amount of R420 has been received.... Funny enough is the wifi was activated on the R421 payment as the amount of R420 hasn't been received. Who is fooling who now? FNB confirmed the money was paid into an account that belongs to Easypay. I want a refund or the money to be allocated to my next months voucher. Afrihost I want answers!!!!