Afrihost DSL cancelled - without prior warning

My ADSL line stopped working yesterday. After an entire day of back and forth between Afrihost and Telkom it turns out my ADSL linewas cancelled. Something I never authorised.

It took me 45 minutes to get through the helpdesk as the chat service on the website is not very responsive. No one in your helpdesk can tell me whats going on, I called Telkom and themselves and they mentioned that the line was cancelled on 28th September 2017

A call is currently active with Afrihost DSL team but you think I could get some feedback.

I have been with Afrihost for the last 6 years and you have managed my telkom line for the last year, whats the point of managing my account when telkom can just deactivate it at anytime without prior warning.

And now I need to wait 14-30 days for ADSL to be reactivated, in what world is this service acceptable