AFRIHOST DON'T FIX PROBLEMS

Afrihost are my service provider. I have logged several calls with Afrihost regarding the poor installation of my fibre done by Openserve. I have sent emails with pictures and don't get a response from Afrihost. I called today to speak to a manager and had to leave a message with my number and a promise he would call me back within the next hour. That was at 9am this morning. I am still waiting at 14h45 for the call. I was referred to Afrihost by friends of mine. I'm now doubting my decision. I actually do not know what to do. I rent the property and the owner is threatening to pull everything out leaving me with no Fibre. This was explained to Afrihost. I am one unhappy customer.