AFRIHOST DOESN'T CARE ABOUT CLIENTS

I am very upset, over 1 year of myself being a loyal customer and they treat me so horribly!!

I ordered to cancel/migrate my fibre package because we just wanted to move it onto my boyfriends name. Afrihost support staff stated that I should only cancel on 30Nov as this is when the 6months is up, so I did!

I have now been told that the 6 months is only up on the 5Dec and they want me to pay a R999 cancellation fee. AFTER THEY TOLD ME END NOV!! 5 days?? Seriously. I have contacted them for assistance and nobody can assist, they are all just giving me different dates and basically saying that it is not their fault.

This is horrible service as my whole family uses and has been loyal to Afrihost but they treat their clients with no compassion, even in their own mistakes!!! Would not reccomend.