Afrihost doesn't read support tickets/submissions.

This is the second time that I've submitted a support ticket at Afrihost where the support agent only responds the one question and ignores the rest or just ignores the complete message. The first offender was Marcello V, who did not reply to anything I asked, I had to tell him to read the ticket and submit the same questions again (someone else responded after my second attempt). This time, round it's Charlotte B. A support ticket submission is not a multiple choice situation, every question is important to the client. I asked Afrihost (Charlotte) to please give me an update on my line that is completely dead and have been dead for the last two weeks. I also conveyed my panic as my wife, and I both work from home (via an internet connection) and need an urgent solution as our income depends on it. I also reported on the general line rental service that I am receiving from Afrihost as I have been bitterly disappointing with the performance. I continued to ask for instructions to move my line back to Telkom if needed. Charlotte B, literally only sent me instructions on how to migrate my line back to Telkom. She did not remark on anything else I said or asked. No empathy, nothing.