Afrihost does not value their clients

I have received atrocious service recently from Afrihost. I have had a router issue for several days now. I have not been assisted even after troubleshooting with the team via telephone and WhatsApp chat. It became apparent to me that the issue was in fact the problem yet all i was met with by the consultants is that i would need to order a new router and the cost might possibly be for my own account. i must pay for a service yet they cannot provide me with one and they seem to expect the client to navigate and find out why their service is not working optimally. I threatened to cancel, hoping this would atleast alert them to the severity of my problem and was sent an e-mail by Xolani S from support with links on how to do so on their website, without enquiring what my problem was. I am so dissatisfied, and it would so appear that the only course of action they are now directing me to is to cancel.