Afrihost Does Not Provide Its Customers With Updates On Progress Of Fiber Issues Logged

The fiber in out has been offline since 1pm, 23 March 2024. It was logged with the ISP, ie Afrihost contact center and a reference (***3) was given. The contact center agent stated that there was an issue in the area that was near me and proceeded to log the ticket. At the time of this review ie 7.10pm, there has been no feedback on the progress of the issue, leaving its customers in the "dark" on when the service will be restored. An sms update to their affected customers would have sufficed but there has been none, which reflects the poor level of service Afrihost provides its customers.