Afrihost does not know how to handle problems

I app**** for fibre 17 December 2019. I am currently still waiting for my fibre. I stay in a “complex” and when I signed up online and according to afrihost it was ready for fibre so I app****. I then received no contact from afrihost with regards to delivery of the router nor installation. I then had to contact them to find out all the information which they still gave me the run around. After many attempts of finding out the problem they then told me that my address was not on vumatels portal and that they would have to do a premis creation. I said okay. They then proceeded and again no feedback was provided. Till today I am waiting for them to get back to me. I contacted afrihost last week to replace the order/premis creation which they then said it would done today 2 feb 2020. I called in today and they agent I spoke to is just as clueless as all the other 20 agents I have spoken to already. This “service” is really ****py from the ISP. I don’t understand why the customer must do all this running around. Afrihost makes it so difficult for anything to be done.

Not impressed