AFRIHOST DOES NOT HONOUR THEIR AGREEMENTS - TECHNICAL DEPARTMENT DOES NOT KNOW WHAT THEY ARE DOING

Ive been with Afrihost for a number of years with great service. Were started our Lockdown, due to the Corona virus on the 26/03/2020. That same weekend, 28/03/2020, I couldn't connect to the internet. I was using the RAIN network. From then, I started calling Afrihost to sort out this problem, and until today nothing has been done. Ive spoken to them through their call centre, through their Whatsapp, opened a ticket and nothing. This is very disappointing, considering that we pay upfront, for a service that I am not getting. I get messages they are going to call me me, no one does. The month is coming to an end and I had no service and no refund. This is not right. PLEASE BE CAREFUL WITH AFRIHOST.