Afrihost does not have good security in place to protect customer accounts.

An Afrihost agent changed my fibre password without my authorisation, and it took Afrihost several hours to figure this out after I had notified them.

They had no protocol in place to help me with the event, and even tried to blame me or a relative for the change. They kept telling me to contact departments and such on my own volition, even though we were dealing with an active breach event. Even now, they have offered me no advice or steps to mitigate any possible damage or issues from the change of details.

Afrihost appears to have no real safeguards in place to protect customer accounts from social engineering attacks and their call agents appear to have no training to manage such a situation.