Afrihost does not give a damn about after service - left for 8 days after a line conversion

Item: Afrihost.com
Rating: 1

Telkom installed my lines and thereafter I contacted afrihost - they app**** for a line conversion. Today I ask Telkom what is happening and they inform me that the line was converted 8 days ago. I contact afrihost with a complaint and this is what I get - I get disconnected without being helped - friggin retards: omplaint - please connect me to somebody who can assist with a complaint Bernard. W has joined the chat. Bernard. W (08:47:34) : Welcome to Afrihost LiveChat! How are you Samantha ? Samantha (08:48:31) : Hi - i can't say well right now as I am fuming right now. could you please connect me to somebody whom I can discuss a complaint with? Bernard. W (08:51:13) : Just give me one second please Bernard. W (08:53:40) : My direct manager would in most cases be dealing with matters like this, but he isn't available right at this moment. If I may ask, can you please give me the information, and I will forward it to the appropriate people to deal with the matter Samantha (08:54:34) : This was the last email I received on 4 May 2017: Good Day Samantha. I have good news :) Everything has been actioned. The order for line conversion has been placed and is being actioned. Please remember that it will take up to 20 days You will be notified via email once the order has be completed. Once it has been converted and you have been notified, all you will need to do from there would be to purchase a router and then you will be internet ready :) Have a great day ahead and please feel free to contact us again regarding any further queries. Warm regards Zayne B Ticket Details ________________________________________ Ticket ID: OGN- ********** 7 Department: Afrihost - Live Chat Priority: High Samantha (08:55:22) : Today I followed up with Telkom to find out what is happening - they informed me that the line conversion was completed on 10th May 2017 Samantha (08:56:31) : I had my lines installed and need a router and internet for work as I work from home, I have been having to work off 3G data since the beginning of May, its the 18th today - it has been costing a fortune. Now I have to find out that everything was completed 8 days ago. Bernard. W (08:56:42) : Can you please give me any information that I can find your account with to take a look Samantha (08:57:22) : ADSL Line Details:�� Line Package: ADSL: up to 10Mbps Number: *** Payment method:DO Afrihost Reference: (removed for safety purposes) Bernard. W (09:17:33) : You have been disconnected due to a long period of inactivity, please feel free to log on again should you have further queries Thank you for contacting the Live Chat team :) You can also visit our new feature "Answers" @ http://answers.afrihost.com which has a collection of FAQ :) Disconnected by the operator. Chat session has ended.

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