Afrihost does not deliver what they promise!

Today was a specially bad day. NO internet for up to 10minutes at a time. This just not acceptable. Afrihost keeps getting annual awards for being such an excellent ISP but I beg to differ. When you chat with an agent on WhatsApp, you get treated like an idiot. I now want somebody who knows what's going on, to explain to me why I get all these outages. For now, I have lost my loyalty to Afrihost