Afrihost does not care - NO support

I want to cancel and never look back but wait I cant there is an 18 month binding hidden contract with Afrihost when you apply for Fibre , this is coming from a service provider that promised no contracts

Here is what happened

1. I ordered a Fibre line last year November 2017. all installation free and all happy days

2. Fibre Line was installed on the 31 January 2018. Great Service

3. I immediately informed Accounts that I will not be able to start Feb but only in March with payment as I have not budgeted for the Fibre line as I am still paying for my old line that has been cancelled . The lady over the phone told me they have no control as it comes from vumatel and I understand she advised that the line will only be suspended with a small re-connection fee not that bad for first time suspension.

4. Upon the Fibre connection the technicians advised that it’s in testing Phase and I need to test the fibre which I did and it was working but I did not use the Fibre as I know it will be suspended as explained by afrihost. The fibre line is no longer in my portal otherwise I could have pulled the statistics myself so I have no insight here anymore. Afrihost told me I only used 15GB and they can not credit me I will have to pay the outstanding amount of R739 and my account is suspended

5. After a week in Feb I noticed an Exclamation on the connection and I did not report the line as I was under the impression that it has been suspended as there was no internet access . I restarted the device and still no connection. Now I am getting attitude from agents that if there is no logs and cases logs the line was not faulty and i have to pay so surely there was miscommunication from AFrihost side. I ordered a 200GB Fibre , I used or so they say as I can not check myself 15GB , the Fibre line is now missing from my portal for me to view any information

6. On the 02 March 2018 my Debit order for both lines were deducted (Fibre of R767 and Fixed Wireless of R500 and something), now there is still outstanding amount for R739 for February , The agent told me I use 15GB which I do not have a problem paying for but I could not use the line to its fullest and today is the 19th of March not used an Fibre line as it is suspended and now my Fixed Wireless is also suspended that I paid for in full and I am now without a Fibre connection or Wireless.

I tried phoning accounts , emailing , I am even willing to add a R246 to my debit order over and above the normal debit order for 3 months to get this resolved but no one is helping me but they are eager to take my money at the beginning of the month. Beginning of April I would have paid over R2000 including my next debit order for a Fibre line not working and a suspended paid for Wireless

Therefore I feel that I am being ****** as a new client under the circumstances explained , I have been open and Honest with them , I emailed , I phoned and now I am stuck as I can not cancel the fibre due to 18 month contact that I didnt even know I had and a Wireless that I paid for but is also suspended

What will happen with April's debit order ? another R760 deducted adding up to R1400 payed for no Fibre line and the account still suspended for a miscommunication from Afrihost side , I was honest from the start logging cases trying to communicate and NO one is assisting me

The equipment is sitting here brand new that Afrihost can collect if they do not want me as a customer anymore but I am not paying monthly for a service I am not able to use because of a call center agent that gave me the incorrect information to start with and poor service from Afrihost.

I need them to meet me half way please