Afrihost does not care about their clients

1. I have no internet connection since last week Thursday following the outage with open serve in Lenasia south which you failed to update this alert on your app until I raised it 2. I have lost money since I use my internet for work purposes and no work=no pay. I then had to over the weekend bother a family member who lives 45 minutes away from my home to use their internet since I could not continue to be unpaid for as long as it took you all to resolve the issue with open serve 3.I was advised that the issue with open serve was resolved yesterday but I still had no internet connection 4. I contacted the WhatsApp line multiple times and I was given different information 5.I am currently not at my house however my elderly parents are whom I am unable to communicate with via WhatsApp because they have no internet connection and are being asked to do impossible troubleshooting which they will not be able to do since they are not tech savvy. 5.During the time of the outage, I also contacted to verify my payment and I was advised that it was successful since I had a change of bank details however there was ***** on my account which I had to have the account cancelled and I was advised as per screenshot that my payment was settled 6.in the space of a minute and several days later might I add, you notify me there was an issue with my payment and I had until 25/06 to settle and then you go ahead and suspend my line 7. Not to mention this prior point, you refused to send a technician to resolve the issue of having no connection and now it seems like it’s related to the payment which is the cherry on top of all of this.

I am disgusted, I thought moving over would be better but it’s **********. I want my line re activated immediately!