Afrihost does not care!!!

I am extremely disappointed by how Afrihost has treated me as a client, I have been with them for years and in those years I have been able to make payment arrangements which I honored and they gave me good service. Suddenly after asking for my account to get canceled as per their 30 days notice period, I requested an arrangement, recieved and email from an Afrihost employee approving it, and my line got suspended the next day. I contacted the CEO, his name is Gian, who couldn't be bothered to respond to my emails and sent a person called Arthur from their critical care unit who first acknowledged that my arrangement was approved stating that it was incorrect information, then immediately denied doing so. I sent them proof that their representative agreed to my request but because I requested a cancelation before all of this, they are completely ignoring the fact that their employee who used the letterhead agreed to my arrangement request. Afrihost will drop you and treat you badly as soon as you indicate that you want to cancel their service.