Afrihost does not cancel line; continue to bill me

On 19 January 2016 I cancelled my 4mbps capped ADSL line with Afrihost because my rental apt was sold requiring me to move. On 28 Jan I received a tax invoice for the line for the month of Feburary. I immediately queried this by email, stating that I cancelled my contract and that it had to be a mistake. On 1 Feb I got a response from \Samantha\" in which she wrote \"your data was set to cancel as requested however the DSL line was left active.\" They promised to cancel the DSL line as well if I so wish. I was away from email but responded on 3 Feb that indeed I want (and wanted and requested all along) for the line to be cancelled. Samantha then responded that they can only act once the \"billing run has ended after 06-02-2016.\". In parallel I queried this matter via Afrihost customer contact, and was informed that cancelling my ADSL makes billing-via-ISP revert back to Telkom. To cancel the service completely I \"needed to check that Telkom is actually doing the cancellation - and ... they are not going to cancel it unless you tell them twice, in triplicate, etc\" On 9 Feb Sinabo G. answered that the cancellation can now only happen end of NEXT month. This is dishonest."