Afrihost does listen to its customers

I have used Afrihost for years and have no complaints. The products on offer are competitive and the tools they provide (web portal/smartphone app) are effective and well-designed. The reason for this review, though, is a recent interaction with them regarding a billing problem. The problem was possibly caused by me when I took out an 'upgraded' package and I assumed that I was switching from one to the other but the old package stayed active and I was billed for it for 4 months even though I didn't use it. I think the instructions for that exercise should have been clearer and/or Afrihost should be more proactive with a system that alerts users of non-usage. Strictly speaking though, it was my fault but when I appealed to Afrihost about 'wasting' my money they refunded me one month as a gesture of goodwill. It's better than nothing and at least I was able to bring this unfortunate situation to their attention in the hope that their system might offer more warnings/instructions to other users who might find themselves in a similar situation in he future. I continue to deal with Afrihost and will be upgrading my package once again (making sure that my current one gets cancelled properly this time!).