Afrihost disrespect their clients.

I app**** for fibre with Afrihost and have been without internet connection for two months now. I have paid what was expected of me in terms of the agreement. I have spent many hours trying to resolve the problem. The staff is very helpful but they cannot resolve the issue .We spend hours at a time trying to troubleshoot the problem then they log a ticket or they say it is all fine and we will have access soon but it never happens. Every time I have to phone from my side to say the problem is not resolved and every time I end up with someone new from afrihost call centre trying to help and the process starts over again. The company policy prevents them to send out an expert to help us get connected. We already had a new line installed by Vumatel but the problem persists. Now they want to change the rooter but I received an invoice for delivery costs and I will not pay for it, I already paid for delivery the first time and if the rooter is defective it is not my fault. My subscription is paid and I have no access, so the fibre is useless and I am paying for nothing. My experience with Afrihost has been one of extreme stress on a daily basis for a very long time now and as result I have lost a lot of working hours and I had to pay for alternative means to have internet because we can not go without it. I am paying for Netflix and cant use it. Afrihost, sort yourselves out !!!!!!! do what is necessary to get my cable going. send someone to my house to see firsthand what the problem is. You can not treat people like this. I am your client. Surely at some point you have to come to realize that your traditional ways are not working. You are showing me the worst kind of disrespect and I hate it, it is not right.