Afrihost Disgusting Service

I am a client of Afrihost on the LTE package for the past 7-8 years, with Account Number A***1. I changed my address at the beginning of February 2025 since I have moved. I requested Afrihost to change tower since I have no signal from the previous. tower, which I belief was done, Since the request I have no internet connection, after numerous requests, E Mails and phone calls the problem is still not resolved, Customer Care has done all they could and has escalated the problem firstly to MTN on various occasions, problem remains, the issue was then referred to Afrihost LTE department by Customer Care, which has to date did absolutely nothing about the matter the problem, after numerous promises of feedback, still no success, It is totally unacceptable to have no internet connection for three weeks while awaiting action from Afrihost to resolve the matter ,Customer Care further more blatantly refuses to provide any information to me to escalate the matter the Afrihost Management. I am utterly disappointed and disgusted with the service from Afrihost, should this problem persist and not be resolved as matter of urgency, I will most definitely explore the services of another Service Provider which are capable and interested of providing a proper service, Presently I will most certainly not recommend any of the services from Afrihost to anyone.