Afrihost Disgusting After Sales

While I can commend Afrihost on changing their logon process to their account services making it more secure, I am disgusted about the way they went about it.

The internet standard these days seems to be to use Authy or Google Authenticator, Afrihost have decided instead to use an OTP via SMS. I attempted to logon to my account to make some changes and could not receive the SMS as my mobile number has changed. I contacted them about this on the 1st of January asking if they could send the OTP to my email instead to which they said they cannot for security reasons.

I then asked them to update my mobile number for me. They asked me to provide proof of identity and account details etc which i did the same day. Afrihost then rep**** on Sunday the second that they would change the mobile number and let me know as soon as it was done. Simple task I would think.

I have emailed them almost every day about the progress with not a single email reply either from supprt@afrihost of the info@afrihost email boxes. I have attempted to contact them via facebook too with extremely delayed responses, but still no resolution.

I have rented a dedicated server from them since 2013 and always paid on time. The one time I need their help, they cannot help me in a reasonable amount of time...just for a mobile number change.