ML
Michiel L
1 reviews | Active since Jun 2015
14 Jun 2015, 12:27
Afrihost disconnect
I am a new customer to Afrihost. Although their mobile data deals are very attractive, I am experiencing very erratic connectivity. If I change the APN back to MTN, all my devices connect perfectly. If I change to Afrihost I get an error message that I have exceeded my monthly cap, which is not true.<br> <br> Much correspondence through their fault logging page always gets me the same advise:<br> \Type in afrihost and restart your router"<br> The problem just comes back.<br> <br> I am getting very weary of their service and paying for data that I cannot use."""
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Afrihost.com's replyOfficial
15 Jun 2015, 15:20Hello Baltolip,
Thank you for taking the time to discuss the next step in getting your APN functioning correctly with us.
From our side we will log the issue with MTN Business who will investigate the reason the APN connection continuously fails and needs to be re-provisioned. MTN Business will furthermore assist us in making sure the issue is resolved and your APN functions as it should.
You are more than welcome to direct any further questions or queries to us directly via ***.
Kind Regards,
The Afrihost Team.
Thank you for taking the time to discuss the next step in getting your APN functioning correctly with us.
From our side we will log the issue with MTN Business who will investigate the reason the APN connection continuously fails and needs to be re-provisioned. MTN Business will furthermore assist us in making sure the issue is resolved and your APN functions as it should.
You are more than welcome to direct any further questions or queries to us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,
Afrihost.com's reply15 Jun 2015, 15:20
Official
Hello Baltolip,
Thank you for taking the time to discuss the next step in getting your APN functioning correctly with us.
From our side we will log the issue with MTN Business who will investigate the reason the APN connection continuously fails and needs to be re-provisioned. MTN Business will furthermore assist us in making sure the issue is resolved and your APN functions as it should.
You are more than welcome to direct any further questions or queries to us directly via ***.
Kind Regards,
The Afrihost Team.
Thank you for taking the time to discuss the next step in getting your APN functioning correctly with us.
From our side we will log the issue with MTN Business who will investigate the reason the APN connection continuously fails and needs to be re-provisioned. MTN Business will furthermore assist us in making sure the issue is resolved and your APN functions as it should.
You are more than welcome to direct any further questions or queries to us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,