Afrihost disappoints

I moved house. Afrihost sent me the openserve technician to install a device. Wonderful...when we tested for 8nternet, there wasn't any. Got onto the ridiculous whats app chat and tried to communi ate with someone who has a problem understanding English. I was told that the delivery of a router is pending. I asked when I can expect delivery...I get told in the same conversation that one wasn't ordered for me...imagine my confusion. Asked to speak to someone telephonically to which I didn't get a response. Requested a call back on the website. They called almost immediately. The lady told me that she is placing the order and I can expect delivery on Monday as the warehouse is closed. Nothing yet...I spent a ridiculous amount of time on the most inefficient whats app chat today. If I see 'Are you still there?'...I am going to completely lose it. Was eventually told that the matter has been escalated. I asked why it was escalated in the first place but they can't say why. In an electronic age they can only give a customer part of the scenario. I was then informed that the courier would contact me ASAP. Thats a very vague commitment. Still nothing and its close to end of business today. Alas! Should I be horrified that I was already billed for the month? I am totally disgusted with such poor service.