AFRIHOST - DISAPPOINTED CUSTOMER

I used to be a a happy customer of Afrihost and I used to recommend their services to ANYONE who was looking for a fibre company, but that has surely now changed, I do not recommend them at all. I had trouble with my fibre and they told me that I needed to purchase a new router as the one I was using was expired, I was also told that I would ONLY pay for delivery R250 not the Router device R999, I ended up paying R1249 x 2 by mistake and requested them to re-credit me for the 2nd router I purchased, they said they would do so once the Router was back in the office, it's been weeks/months and I still have not received anything, when I followed up with the person I have been speaking to in the Accounts section ( last thing he said, was that the router hasn't been delivered ), 2 days ago I sent an email following up and now I am receiving 0 feedback. VERY DISAPPOINTING SERVICE FROM THE SERVICE PROVIDER I HAD THE MOST RESPECT FOR AND NOW THAT HAS FALLEN AWAY ... DO NOT RECOMMEND 😑