Afrihost definitely not the best!

I have had my fibre line down for 5 days and counting due to the storm on Monday. Fine I can understand that storms happens but how Afrihost has dealt with my issue has been absolutely shocking. No one knows anything - all I am ever told is that there is a ticket opened but as to a status - zero! As for when the issue is going to be resolved - Zero! No communication, no empathy and let me not even get started on the lack of customer service! I guess we live in a country where we have to accept poor service all around even from service providers we pay on a monthly basis. Again no internet five days and counting and I am yet to hear when this issue is going to be resolved...