AFRIHOST DAYS NUMBERED - SERVICE GONE for a BALL of Chalk!

<p>We have been a longstanding Afrihost customer and had received great service in the early days. Ever since they were purchased by MTN and have grown they have REALLY STRUGGLED to deliver decent service.</p> <p> </p> <p>We moved into our new house 3 months ago. We had an ADSL line installed by Telkom and Telkom ran the line for 1 month before it was transferred to Afrihost. Afrihost encourage their subscribers to do this and take advantage of the Bundled offerings on ADSL lines.</p> <p>We have had ENDLESS problems with the quality and stability of the line and have had over 10 days of NO service at all within the last two months of the line being with Afrihost. Let alone the number of days of lost connections / slow line and very high latency on the line.</p> <p> </p> <p>Every time we raise the issue - they come back with the usual "motherhood and apple pie" answers and what to check and do to fix the problems. They seem to not look at the history of the account and see all of the complaints, problems and issues and REALLY DON'T CARE that we have not received the service we are paying for.</p> <p>They have logged calls with Telkom, who have been out to the premises to fix things - BUT it is really left to us to chase up and follow up with Telkom.</p> <p>If they are going to try and offer the service and manage your lines on your behalf, then they really need to actually do that! Their ability and willingness to fix and even entertain service credits is NONE.</p> <p>I would really advise people to avoid joining Afrihost going forward, they have outgrown their ability to service their customers properly and as a result I BELIEVE THAT THEIR DAYS ARE NUMBERED.</p> <p> </p>