Afrihost data packages still cancelled despite arrears being paid

I am very disappointed with the service I am currently receiving from Afrihost.

My data packages were cancelled due to arrears on my account. I have since paid all outstanding amounts in full, and the payment has reflected. However, my data packages remain cancelled, with no automatic reinstatement and no clear communication on when this will be resolved.

After settling my arrears, I expected my services to be restored without delay. Instead, I am left without data, which I rely on for daily communication and essential use. This situation is frustrating and unacceptable, especially after fulfilling my payment obligations.

I am requesting the following urgently: • Immediate reinstatement of my data packages • Confirmation that my Afrihost account is fully up to date • A clear explanation as to why my services were not restored after payment

I expect this matter to be resolved as a priority.