Afrihost Customer Support Service Very Weak

I am so disappointed with the current support for a service rendered by Afrihost my sim is not working since they sent the migration email advising they will be using a another subscriber from 01.03.2020 with the same cost.

My current CELLC sim is not working and 2 agents tried to assist with instructions via email and none of that worked .Seems my sim is not active .I have logged support ticket since yesterday and 2 call me backs . Last night i got a call from the head office number 22:***00 i picked up heard voices in background said hello and the person just hung up.

Please fix restore my services immediately or cancel all subscriptions to my current package as i been without your Internet Connectivity for almost 2 days now. Rain connectivity is working perfect though....