Afrihost Customer Services Failing

I ordered a fiber package on 26 Jan 2018 for which I got confirmation. On the same day I made an enquiry wrt cancellation of existing package, turnaround times for conversion from adsl to fiber. Afrihost has gotten so bad that I only got a response on 11 Feb 2018. And then I asked another question on 11 Feb 2018 as to the status of my fiber package order and to date no response. I have received my fiber router but no further instructions since I placed the order.

I then just happened to notice via ClientZone that only once I have set-up the fiber router and provide an "object number" will the next step in the order process take place....what the hell Afrihost! Are you guys so busy that you can't drop a customer a simple automated instruction email. Infact the order confirmation email states that Afrihost will keep you updated but I guess once they have you as a client the attitude is very never minded and lets wait till the customer complains. So much SP of the year.

Afrihost if you are going to have entered a contract and receive scheduled payment for a service then the expectation is that you deliver your side of the agreement or is that too much logic for you to understand.