Afrihost - customer service out the window!

I recently moved into a new premises that has a current fiber line. On the 1 June I canceled my old fiber line with Afrihost and created a new request at the new address. After 24 hours I contacted Afrihost, there is a average waiting time of 30 minutes before a agent speaks to you, their "live whatsapp" service no one responds to and if you request a call back a agent will contacted you 8-9pm in the evening. It now the 5 of June and after hours on the phone and a huge amount of data wasted I 'm still NOT connected. I feel like a tennis ball going back and forth between Vumatel and Afrihost. Shocking service! Obviously Afrihost is too large now to care about customer services!