Afrihost customer service

I am extremely disappointed with the level of service from Afrihost. I paid for my fibre line over a month ago and have been going back and forth without any proper assistance. Their support team shows a clear lack of product knowledge, gives no proper feedback, and constantly leaves me to chase answers. To make matters worse, I now have to deal with the fibre provider directly because Afrihost has been unable to resolve anything. It feels like no one knows what they’re talking about, and clients are left stranded. Totally unacceptable for a company of this size.