Afrihost customer service and communication are utterly pathetic and useless.

I want to warn people who think to join Afrihost for Fibre, this was our experience in the 3 years we used them untill now: No communiction regarding line outages. We pay for 10mb speed, but hardly get more than 2mb, so it is a waste. Helpcentre never has a solution for outage or low speed, only"sorry for inconvenience" we are waiting for Vumatel to let us know whats wrong", but we always have to pay. Now recently: Fee per month increased with R132 without asking for our permission and even upgraded us to 20MB package, but we never asked for this. Just overall - pathetic service and communication. We are leaving Afrihost for good, cancelled our contract already. We are joining a company that provides reliable wireless internet. Overall I thank fibre is very unreliable, because of bad maintenance. Well, at least soon no more worries about a fibreline getting damaged somewhere on a sidewalk.

Bye bye André