Afrihost customer no care.

If a company provides a 24 hour service there must be 24 hour support or access to information to advise a user if there are problems. My service went down last night at about 11pm and there is nowhere that i can get information about the problem. The network status on their web site does not show a problem for my area and I'll now need to wait for office hours to phone the support team. When i eventually do get hold of someone i will be told that it is the fiber provider and not afrihost and i cannot deal with fiber provider. Layers of blame and not taking ownership of problem and ensuring customer is happy and notified timeously. This is not the first time, therefore this review.