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yusuf A

1 reviews | Active since Sept 2014

27 Jun 2024, 11:51

Afrihost creating bad service as usual

I signed up for migration with Afrihost this month, I was Billed R982, then I was Billed R260 when I enquired I was first told it was pro rata, when I signed up it showed an R0 charge for the signup, but now I'm also charged an extra R260 for a router that I did not order that was delivered to my old address and signed by a Munieba in 2022, In august 2022 I requested a migration from my 2022 address 25 KM away, I was advised that the migration cant take place because there are no fibre lines in the area, the agent I spoke to today insists I ordered the router even though Vuma installed the ont and router in early 2021 or late 2020, The agent first claimed that the previous agent placed the order but I'm being billed for 2022 order that I did not sign for or received, The Facebook agent claims I received a different router to my current address, The agent I spoke to was very condescending and changed her story, it was first her colleague that billed me then it was my order, I'm going in circles with the mistake they created, all they do is argue and try to get me off the line.

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Replies (1)
yA
yusuf A's update27 Jun 2024, 18:03
Reviewer Update
In 2021 afrihost gave the wrong address to vuma, now 3 years later I must deal with a similar situation, I must accept again accept responsibility for a router that was delivered to an unknown person, apparently in 2022, the WhatsApp agent made the mess-up, she even argued that i was with another fibre company, I literally had to send her pictures of my ONT but it didn't help, but as usual, afrihost creates the problem, bills the client, expects the client to pay for their mistake, then it becomes a fight and the client's fault, these guys are the birth child of rain and telkom, they create problems, they don't resolve them, all they do is try to get you off the line, they all have bad attitudes and are very arrogant and condescending, this is a common problem on Hellopeter.com, if they create a problem you are on your own, every complain is more or less the same.