Afrihost couldnt care about resolving client faults

I have been trying to get through to Afrihost since yesterday at 16h00 and keep getting "we are experiencing high call volumes and are unable to take your call... goodbye" my fibre has been down (as well as other Vumatel users in the area) since yesterday and I am still fighting to try and get an answer why and when it will be up. Is there anybody that can assist in this regard?

All i want to know is what is the problem and when will it be resolved???? Why do they have to keep it hush hush?

Afrihost is quick to jump if payment is a day late but they could not care if it takes several days for a clients issue to be sorted, it seems this is an issue with most ISP's and fibre installers.