Afrihost costs you money just to get through to them and I'm still not connected

I called Afrihost on my airtime to resolve a fibre query. I was advised by the queuing system that I would be able to speak to an attendant in 16 minutes. One hour and 15 minutes later I eventually spoke to the attendant who proceeded to tell me that the people authorised to resolve my query would be back only on Monday. What absolutely makes me upset is that I was told I'd be attended to in 16 minutes which turned to an hour and fifteen minutes. Furthermore, my query cant even be resolved in that time. Afrihost needs to urgently bring toll free numbers to their service given the fundamentally unreasonable waiting times at their call centre. This is client abuse and this has cost me more money for zero resolution. This is what happens when there is little or no competition . You get a middle finger. The call center attendant proceeded to laugh and hang up on me.