Afrihost costing us our job

Hi, I recently moved to a new complex and require to have Clear Access internet which the body corporate requires. My ISP was Afrihost so I could not cancel otherwise I had to pay a penalty. Since my move, I have consistent internet issues. My wife works night shift in customer service and without internet, cannot work and cannot get paid. There is no support at night which is a must if anything goes wrong. I think Afrihost should refund me for the equivalent hours (20 hours) that my wife has lost not working and allow me to migrate to clear access for free. Please take this seriously as my wife could lose her job because of Afrihost. If I was with Clear Access directly I would get the support. Please look into this urgently. We cannot lose our jobs because of Afrihost. My ID number is ***3****9. If you cannot get hold of my via my cellphone, please email me at ***