Afrihost Contract Cancellation

I contacted Afrihost on the 23rd of Sept to cancel my month-to-month contract, effective 1 Oct 2017 as I will be migrating out of the country and I confirmed with the agent that the cancellation will indeed be effective from 1 Oct 2017. However, on the 3rd of Oct, I was charged for the month that is supposed to be already cancelled. I contacted Afrihost support on the 3rd and on the 4th of Oct 2017 but I didn't receive any responses.

The worst part is that I am no longer in the country so the airtime and data cannot be used. So it's an absolute waste of my R199.

I am not impressed at all with Afrihost. I will definitely not be signing up for any of your products/services again.